These checks follow Lenovo’s sound-volume guidance. The older menu paths shown in the video may differ on your Windows version, and available audio features depend on the installed hardware and driver.
- Check the Volume Mixer.
- Right click the sound icon on the taskbar and select Open Volume Mixer.
- Windows lets you set the volume level separately from each app and playback device.
- Check the app’s volume slider and raise it gradually to a comfortable level.
- Adjust the advance sound features.
- Some Lenovo PCs include additional sound features such as Dolby Audio Premium. Use this step only if the matching audio app is installed for your model.
- Launch the app and choose the most suitable audio profile or create a custom Personalize one using the equalizer.
- Check other audio enhancement settings.
- Some PCs have audio enhancement options supplied by their audio driver.
- In Windows 10, open Settings > System > Sound, then Sound Control Panel. In Windows 11, open Settings > System > Sound, then More sound settings.
- On the playback tab, right-click on the current playback device and choose properties.
- If an Enhancements tab is present, it contains the available audio effects. Some devices instead show effects under Advanced.
- If effects are causing sound problems, try disabling them and test again. See Microsoft’s audio-enhancement instructions for your Windows version.
- Check that the browser tab is not muted.
- If a web page is playing audio but you hear nothing, check whether its tab or site has been muted.
- Depending on the browser, use its speaker icon or tab menu to unmute the tab or site.
- Ensure audio drivers are up to date.
- In Lenovo Vantage, open System Update and select Check for Updates. Review any audio-driver update offered for your PC and follow its instructions. Lenovo supports installing selected updates; a volume problem does not require blindly installing every available update.
- Run Windows Troubleshooter for sound problems.
- If your Windows version offers Troubleshoot sound problems from the sound icon, follow its prompts. Microsoft also provides the audio troubleshooter in Get Help. Follow the instructions for your Windows version.